There are some pretty shady repossession companies in the world and “reality” shows like Lizard Lick Towing and Operation Repo dramatize some of the shady actions. Well, apparently in South Africa, they take repossessing a car to a whole new level.
A customer took his brand new BMW 320d to a dealership due to defective air conditioning. The dealer never fixed the car to the customer’s liking, so the customer left the 320d at the dealership until either the issue was fixed or he was issued a replacement car. In the meantime, BMW gave him a loaner 325.
There was some kind of misunderstanding between the customer and BMW about how long he was allowed to use the loaner car for, as BMW had tried multiple times to recover said loaner. Well, this last time, BMW sent Netstar to his house armed with guns and a helicopter hovering overhead and allegedly forced the customer to turn over the keys.
After turning over the keys, the customer got a court order forcing the BMW dealer to give him back the loaner car and both sides will have to present their case in front of the High Court within 30 days for a final judgment. The customer claims that BMW said that he could keep the loaner car until the situation is resolved, but the BMW dealer is claiming that the case may take up to three years and they would never loan a car for that long.
In all, this is a messy situation for the dealership and BMW as a whole. We think it might be time for BMW’s corporate offices to step in and just handle this situation and give the customer a new car with correctly operating A/C. It’ll be a small price to pay to keep negative press from spreading too far.