For the first time since all of Toyota’s recall fiascos began, Toyota has quickly and efficiently solved an issue with one of their vehicles. Well, it might be too early to tell at this point, but we are rooting for them. A statement was released from Mark Templin, Lexus’ Group Vice President and General Manager, that explained that the Lexus GX460 will resume its sales after engineers created a software update that will take care of the vehicle stability control system issues that earned the Lexus a spot on Consumer Digest’s “Do Not Buy” list . The issue was fixed only 16 days after the recall was made.
As an even bigger, “Hey, we messed up again, but we really want to make it up to you,” Toyota is even contacting all of the 2010 Lexus GX460’s owners to arrange a time to install the update. They have also offered a loaner vehicle for anyone who is uncomfortable driving their GX460 until the update is completed.
After all of the problems Toyota has had with brakes , accelerators , memos, etc., it’s about time they took care of something quickly. We have said in the past that we think it is a shame that a brand like Toyota has created so many issues for themselves, but we think it is about time to start building the Toyota empire again. It’s going to take awhile. Good luck Toyota. We hope you and your consumers can put these things behind you.
Hit the jump for the official statement release by Mark Templin.
A statement from Mark Templin
Lexus Group Vice President and General Manager
April 29, 2010
"I’m happy to announce that an update for the 2010 GX 460 vehicle stability control system is now available at Lexus dealers nationwide. Our dealers began contacting customers yesterday offering to make arrangements to perform the update, and we expect them to get in touch with most GX owners within one week. With the revision now in place, we are also resuming sales of the 2010 GX 460. We are confident that the update will make the performance of the GX even better for our customers.
"Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety. When Consumer Reports announced on April 13 that the 2010 GX 460 did not pass their "Throttle Lift-Off" test, we immediately stopped selling the vehicle and commenced a vigorous investigation. Thanks to the quick response and hard work by our engineers, we were able to identify and correct the issue in just about two weeks. This is our assurance to Lexus customers that their safety and satisfaction are our top priorities.
"As previously announced, we will continue to provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.