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Porsche Offering Compensation for Delayed GT3s, but Some Buyers Still Not Happy

Porsche may have recalled each and every 2014 GT3 to replace their engines, but the fire-risk debacle is far from being over. Forced to keep their GT3s in on the sidelines or in Porsche dealerships nationwide until the mill transplants begin, current owners are obviously unhappy.

And we can’t blame them. When you’re spending $130,000-plus on a sports car , the last thing you want is to wait for weeks or even months for the manufacturer to deal with any issue that might occur. Porsche is aware of that and, although it has yet to provide a timetable for this recall , it has notified its customers that they’ll be given compensation for their inability to drive the 2014 GT3s they have purchased.

According to an official letter received by GT3 owners that was published on the Rennlist Forums, Porsche’s first step is to add an extra 12 months (or 100,000 miles) to the Porsche Approved warranty that comes with each 2014 model year GT3. Also, the letter suggests each owner will be compensated for not being able to drive the car while in service, but it does not provide further details.

However, the same owner that disclosed the letter, who was supposed to get his brand-new GT3 a week ago, says Porsche has promised to pay $2,000 per month until the sports car is actually delivered.

While the German automaker is obviously trying to do the right thing, some GT3 customers are still dissatisfied with the likely scenario in which their car will be delivered six months into the model year. More details will become available in the coming weeks, so make sure you stay tuned for further news on the matter.

As a brief reminder, Porsche has notified owners to stop driving their GT3s in February after two vehicles burned to a crisp. The manufacturer discovered that the issue was caused by faulty piston rod screws and decided to install new engines on all 2014 model year vehicles. In addition to recalling cars already delivered to customers, Porsche also ordered dealers to stop selling GT3s until updates are installed.

Click past the jump to read the letter delivered to Porsche GT3 buyers.

Why it Matters

Unlike some companies that shall remain nameless, Porsche is attempting to right what went oh so wrong on the GT3. It is taking its time in figuring out the correct procedure in rectifying the situation. Despite its efforts to do so, buyers are growing inpatient, and this may result in Porsche eventually offering full refunds on models sitting in service centers. Stay tuned for more information, as we will continue to scour the Porsche forums for additional details.

Letter from Porsche

As per our conversation earlier today, here is a copy of the original email sent to GT3 customers. If you have any further questions about your case, please feel free to contact the Porsche Contact Center at 1-800-PORSCHE option 3 and reference you case number xxxxxx.

Dear XXXXXXXXXXXXX:

I am writing as promised to inform you about the current status of our solution to the issue with the Porsche 911 GT3 model you have purchased.
We are aware that you are currently faced with an unsatisfactory situation. As a Porsche customer, you rightfully expect excellence in product and service performance. This particularly applies to you as a GT3 customer, as a brand ambassador with a shared passion for Porsche.

We are in the final phase of logistics planning and technical validation for the optimized piston rod screw connection and we will start production of the new engines the week of April 22nd. These engines will be distributed worldwide for installation in all 991-generation GT3 models built to date.
As soon as the new engine for your Porsche 911 GT3 is available, we will make contact with you again to make specific arrangements. Please be assured that we will document the installation of the new engine into your vehicle and will provide you with a certificate to this effect.

Furthermore, as a gesture of our appreciation for your loyalty to Porsche, we will apply an additional 12-month Porsche Approved warranty to your 991 GT3 which will commence upon the expiration of the normal Porsche New Vehicle Limited Warranty. Additionally, we wish to compensate you for your inability to drive your GT3 during this time. Our GT3 Concierge will be in touch with you shortly to discuss the specifics and will also be at your service for any other individual assistance you may need.

I apologize once again for the inconvenience caused by this issue and thank you for your patience.
Yours sincerely,

Tim Quinn
Vice President, AfterSales
Porsche Cars North America, Inc.




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