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Toyota needs to take a few classes in honesty because they are really awful at it. Toyota is the world’s largest automaker, yet they still can’t find the will to be honest with the public. In a new report by Bloomberg, Toyota knew about the engine problems that have affected more than 100,000 Lexus and Toyota vehicle three years ago. The automaker received its first complaint in March 2007 in Japan regarding defective valve springs that may cause the engine to stall, Toyota spokesperson Ririko Takeuchi said. The problem begins when an unknown substance enters the material used to make the part, which causes the spring to weaken and break. Toyota addressed the problem in August 2008 by altering the design of the spring, but the company didn’t issue a recall because of the rarity of the problem, said Tokyo-based spokesperson Monika Saito. This won’t help Toyota gain back the customer faith that it once had, prior to the recall of 8 million vehicles due to unintended acceleration. The company then recalled the Lexus GX 460 due to a roll over risk. Toyota will recall 91,903 Lexis GS 350, GS 450h, GS 460, IS 350, LS 460, LS 600h, and the LS 600hL, as well as a few Toyota Crown cars in Japan. The problem may affect as many as 270,000 vehicles throughout the world, Toyota has said. Stay tuned for more news on the Toyota situation. "."
31 comments: Toyota knew about defective valve springs three years (...) Though I do think they are handling the recall issues the wrong way, crap is far from the right word. Deceptive would be a little closer.
 Uncia
Toyota has crap quality and responsibility. Last year GM had a recall on the Pontiac Vibe for a POSSIBLE brake line problem. The Toyota Matrix is the exact same car built at the exact same plant. Toyota did not recall the Matrix.
Other manufacturers will recall very minor things and recall before a problem. Toyota waits until 100k+ cars have a problem, something that could become a major problem. Great standards.
SF695
The problem was rare because it is a fault that could later become a problem. Would you be happy if 10 years down the line, after you took great maintenance of your car, the spring fails, the valve stays open, breaks and now your engine is blown? A bad valve spring is a big problem.
 You’re right, and if this were any other company having this problem, there wouldn’t be a recall. But Toyota has always been #1 in quality, and any problem, no matter how rare, is cause for a recall by Toyota standards.
 Melodramatic, are we? The problem was rare. Hence no recall. And let’s face it, a lot of engines, from a lot of manufacturers have faults now and then. That doesn’t normally result in a global recall.
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Posted on
07.7.2010 @ 23:00