If you happened to work at a BMW dealership and had to look at the beautiful 1-Series M Coupe hour upon hour every day, chances are you’d be extremely tempted to extract the keys from their little hook and take the new sports coupe out for a little test drive. Two employees from Pacific BMW in Glendale were unable to resist that temptation, not only taking the new M Coupe for a test drive, but pushing it to its twin-turbocharged 340 HP limit.

Now imagine if you were the excited customer that just purchased their brand new BMW and were then called by the dealership manager to hear the news of the employees’ debacle of a test drive. Pissed? Sure would be, especially because proof of the extreme test drive was delivered to YouTube by the employees who were too pumped up by the experience to realize it would not be a good idea to tape it and splatter it all over the internet. Idiots.

The BMW employees were obviously fired, but Pacific BMW has bigger problems; the BMW 1-Series M Coupe comes with a warning letter from the factory advising against excessive revving and speeding prior to 1,200 miles. Now the customer who purchased the famous 1-Series M Coupe is demanding that $10,000 be refunded to him for the high-speed hijinks, which is the same amount paid over the base price of the 1M. According to the disgruntled customer, the dealership claims that no damage was done to the vehicle and that they would only refund him $2,000. This is the part where lawyers were called to solve the issue. No compromise has been achieved as of yet.

We’re not taking any sides because there’s always multiple sides to every story, but we’d be pretty angry if we found out our $50,000 sports car was pushed to its limits 10 days before we even walked into the dealership to purchase it. Let us know what you guys think in the comments section below. Is a $10,000 refund a fair price for the dealership to pay?

By the way, this video of the test drive contains excessive cursing, so make sure you are old enough to watch it.


Source: BMW Blog

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  (447) posted on 02.23.2012

I’m sure there was a corresponding punishment about that, and I hope they are the last one to do this stupid act. They are ridiculous, but at least they enjoyed the last minutes of their work.

  (1) posted on 09.24.2011

Proper action would be to trade this vehicle for a new unused or abused replacement. Isnt that what the client should have gotten in the first place. If Pacific chooses not to then they have chosen the low road and will likely lose more in attorneys fees on top of refunding the total purchase price , and damages to the customer. Remember, Hot coffee law suit , this will def swing to the customers favor in court.

  (16) posted on 09.10.2011

Did the dealership have BMW do a teardown and inspection of the car.
I bet the "NO" is the honest response, so the dealership is just guessing that no damage was done to the car.

I don’t think that $10grand is out of line for what has happened.

  (647) posted on 09.9.2011

This is really a stupid news! However, too sad that the BMW has fired immediately those employees. I guess its not even a pain in the neck by the BMW to paid the said amount.

  (474) posted on 09.9.2011

Really stupid! How come the management knows about the test driving of the vehicle? Yeah, I think its reasonable if they let the customer refund the $10,000.

  (9) posted on 09.8.2011

If BMW clearly advises "against excessive revving and speeding prior to 1,200 miles" and video evidence occurs of that happening at the hands of BMW employees, I definitely think that the customer is entitled to some form of compensation.

At the very least the $2000 but I think the dealership should have done more to assuage the customer’s feelings by offering a bit more...something like free oil changes for or something.

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