Carmakers love to brag about the technology that they can cram into cars, and any press release announcing a new or updated model will be accompanied by a long list of the advanced features it offers. This is especially true when it comes to infotainment technology, and this makes sense since this is the technology that the customer is likely to have the direct contact with. But a new survey from J.D. Power suggests that much of that may be a waste of time, as customers aren’t using the features very much.
