4CS, Inc., a leading provider of intelligent warranty software applications, today proudly announces Mitsubishi Caterpillar Forklift America (MCFA) as a new customer of its iWarranty software suite. Initially, they intend to implement the iWarranty eClaim, Parts Return and Warranty Analytics/Reporting modules.
Kevin Krakora, MCFA Manager of Product Services, noted, "The business drivers leading to the 4CS iWarranty acquisition included: (1) the flexibility to adjust our warranty policies quickly provides us and our dealers with another marketing tool for growing market share (2) the ability to more efficiently process claims and parts returns and (3) most importantly, to enhance our problem solving ability and timeliness as we continually strive for leadership in customer satisfaction."
Kevin went on to say, "We chose iWarranty over competitive solutions for two reasons. First, we loved the product's ease of use. We understood it and it supported common sense warranty process. Second, the value added experience of the 4CS staff -- their years of experience in actually managing large OEM Warranty responsibilities and implementing warranty lifecycle management systems -- brings value to us and is embedded in their software -- more depth, robustness and flexibility in comparison to the competition.
They are a warranty focused company with additional iWarranty modules that we will consider in the future to improve our business." Dennis Caric, Manager of Warranty Administration, stated, "Our old systems no longer adequately support our ever changing needs; nor do they allow us to drill down, analyze and enhance problem solving to drive forklift quality improvement as quickly and effectively as we want -- We visited an iWarranty customer and saw first hand what iWarranty does."
Recently appointed Warranty Manager, Doug Hoffman, shares his excitement about iWarranty, saying, "After years of spending countless hours/days of manually processing warranty and parts returns, iWarranty will enable us to eliminate much of that through automation. We pride ourselves on paying our dealers fairly and quickly today -- iWarranty will help us do that even better. Most importantly though, we will use iWarranty capabilities in getting good valid failure descriptions to help drive continued quality improvement long term further enhancing customer satisfaction and helping us as we strive to be #1 in the forklift industry. Specifically, iWarranty enables us to help our dealers more easily submit claims right the first time by prompting them for accurate complaint, cause and corrective action claim data and identification of causal part (root cause). Setting business rules and validations tied to flat rates and parts structure will help us with this. Additionally, getting digital pictures attached to claims is worth a thousand words in viewing the failure and avoiding unnecessary parts returns -- a potential for significant efficiency gains and cost reduction."
Doug commented: "4CS is a team of seasoned warranty professionals; they are not salesmen just selling a warranty product -- they fully understand warranty process." Gene Weber, 4CS Business Relationship Manager, states, "The opportunity to bring our best in class iWarranty Lifecycle Management solution to one of the leaders in the forklift industry -- one that markets the strong quality brands of Mitsubishi Forklift Trucks and Cat(R) Lift Trucks is indeed, a teamwork combination for success! We are very impressed with MCFA's commitment to improve their claims accuracy and dedication to driving continual forklift quality improvement via shortening the cycle time in problem solving from detection to correction.
4CS iWarranty is the most robust warranty software solution in the market place dedicated to dealer, manufacturer and supplier collaboration to drive positive change." Gene further noted: "Besides having additional modules available for MCFA as they move ahead, 4CS continues to focus on Warranty and has two more modules in development right now." Mitsubishi Caterpillar Forklift America Inc. ("MCFA"), headquartered in Houston, Texas, manufactures Mitsubishi forklift trucks and Cat lift trucks.
MCFA is ISO 9001-2000 certified and has obtained compliance certification from the California Air Resources Board (CARB). MCFA is home to more than 900 employees dedicated to becoming the premier producer of superior quality forklifts. MCFA provides a full line of forklifts with complete sales and product support through more than 600 dealer locations throughout the United States, Canada and Latin America.
4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes. The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center.
Kevin Krakora, MCFA Manager of Product Services, noted, "The business drivers leading to the 4CS iWarranty acquisition included: (1) the flexibility to adjust our warranty policies quickly provides us and our dealers with another marketing tool for growing market share (2) the ability to more efficiently process claims and parts returns and (3) most importantly, to enhance our problem solving ability and timeliness as we continually strive for leadership in customer satisfaction."
Kevin went on to say, "We chose iWarranty over competitive solutions for two reasons. First, we loved the product's ease of use. We understood it and it supported common sense warranty process. Second, the value added experience of the 4CS staff -- their years of experience in actually managing large OEM Warranty responsibilities and implementing warranty lifecycle management systems -- brings value to us and is embedded in their software -- more depth, robustness and flexibility in comparison to the competition.
They are a warranty focused company with additional iWarranty modules that we will consider in the future to improve our business." Dennis Caric, Manager of Warranty Administration, stated, "Our old systems no longer adequately support our ever changing needs; nor do they allow us to drill down, analyze and enhance problem solving to drive forklift quality improvement as quickly and effectively as we want -- We visited an iWarranty customer and saw first hand what iWarranty does."
Recently appointed Warranty Manager, Doug Hoffman, shares his excitement about iWarranty, saying, "After years of spending countless hours/days of manually processing warranty and parts returns, iWarranty will enable us to eliminate much of that through automation. We pride ourselves on paying our dealers fairly and quickly today -- iWarranty will help us do that even better. Most importantly though, we will use iWarranty capabilities in getting good valid failure descriptions to help drive continued quality improvement long term further enhancing customer satisfaction and helping us as we strive to be #1 in the forklift industry. Specifically, iWarranty enables us to help our dealers more easily submit claims right the first time by prompting them for accurate complaint, cause and corrective action claim data and identification of causal part (root cause). Setting business rules and validations tied to flat rates and parts structure will help us with this. Additionally, getting digital pictures attached to claims is worth a thousand words in viewing the failure and avoiding unnecessary parts returns -- a potential for significant efficiency gains and cost reduction."
Doug commented: "4CS is a team of seasoned warranty professionals; they are not salesmen just selling a warranty product -- they fully understand warranty process." Gene Weber, 4CS Business Relationship Manager, states, "The opportunity to bring our best in class iWarranty Lifecycle Management solution to one of the leaders in the forklift industry -- one that markets the strong quality brands of Mitsubishi Forklift Trucks and Cat(R) Lift Trucks is indeed, a teamwork combination for success! We are very impressed with MCFA's commitment to improve their claims accuracy and dedication to driving continual forklift quality improvement via shortening the cycle time in problem solving from detection to correction.
4CS iWarranty is the most robust warranty software solution in the market place dedicated to dealer, manufacturer and supplier collaboration to drive positive change." Gene further noted: "Besides having additional modules available for MCFA as they move ahead, 4CS continues to focus on Warranty and has two more modules in development right now." Mitsubishi Caterpillar Forklift America Inc. ("MCFA"), headquartered in Houston, Texas, manufactures Mitsubishi forklift trucks and Cat lift trucks.
MCFA is ISO 9001-2000 certified and has obtained compliance certification from the California Air Resources Board (CARB). MCFA is home to more than 900 employees dedicated to becoming the premier producer of superior quality forklifts. MCFA provides a full line of forklifts with complete sales and product support through more than 600 dealer locations throughout the United States, Canada and Latin America.
4CS is a leading provider of warranty software solutions. 4CS iWarranty software helps reduce the warranty cost of the products significantly by improving the quality and reliability of the products, sharing the cost and information with suppliers and business partners along with automating the warranty management processes. The iWarranty product directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It optimizes the entire warranty cycle through the integration of the following applications: Claim Submittal, Claim Processing, Claim Review & Payment, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center.