We have all had bad experiences at car dealerships and car repair shops. Heck, being a former service manager, I have had to attempt to repair these bad situations at times. Typically, when customer service turns sour, you simply express your anger, go home, call the corporate office, and eventually get a resolution. Well, apparently this is not the way the customer service flowchart goes in some countries.
According to the story that we read, this customer took his Suzuki SUV, which he bought new, back to the dealership to have a faulty shock replaced. The dealership refused to replace the shock under warranty, which really isn’t that uncommon, and from there the customer bypassed calling customer service, and chose to take his frustrations out on the dealership, by way of ramming his Grand Vitara through the dealership’s window.
That’s not where it stops, this driver then smashes up a few brand new floor model vehicles, using his SUV as a battering ram, then eventually disappears from the screen – likely to do more damage on the other side of the dealership.
I used to have pretty nasty road rage, but mine mostly consisted of laying on my horn and flashing the occasional one-fingered salute. This guy really needs to get his anger issues under control. I hope his car insurance company is prepared to pay out to fix his now-smashed SUV, or their office may receive the same “redecorating.”
Talk about cutting off your nose to spite your face, sheesh. Check out the above video to see all of the craziness, pay close attention to the brave guy that goes knocking on this lunatic’s window at the 1:57 mark. What’s he gonna do, ask him for some Grey Poupon?