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Leaked Fisker Documents Show That Fisker "Kinda" Cares About Customer Complaints

A life lesson that most auto buffs learned from their parents is never buy a first-release vehicle, especially if it is bearing new technology. It is bound to have tons of bugs that will drive you insane. Well, when you dump $100K on a new car, you kind of expect it to be about as bug-free as possible. In the last year, we have seen two new cars come out bearing very new technologies, the Fisker Karma and Tesla Model S.

The Model S has moved along relatively unscathed with only minor complaints here and there. The Karma, on the other hand, has had a slew of issues and complaints. Oh, and this nasty little habit of spontaneously combusting when it’s parked.

Some of these bugs are being addressed in a very lukewarm sort of way, via a Fisker-created document called the “Customer Town Hall FAQ.” Some of the highlights include Fisker admitting that its navigation system pretty much stinks and they will “investigate ways to improve system performance” and Fisker realizing that they forgot to include a mute feature for the oft-error-filled navigation system. So, not only do you have a navi system that’s incorrect, but one that constantly blurts out “Left turn ahead” in the wrong places without the ability to mute it... Hmmm.

An odd one is a complaint that the engine still comes on when the car is in “Stealth” mode — a mode where it’s supposed to be noiseless. Fisker answered this by basically saying “the engine needs lubed,” “the emissions system runs with the fuel door open,” and “the high-voltage battery may ask for a charge when it really doesn’t need one.”

The biggest FAQ is when asked about software upgrades becoming free, Fisker simply says only warranty items will be free; anything that improves the functionality of existing will always carry a fee. Nearly every other car manufacturer performs these types of upgrades free of charge, what makes Fisker think they don’t need to? If GM will update my sister’s 160,000-mile Saturn’s computer for free (done a few weeks ago), why won’t Fisker update its year-old Karma’s unsatisfactory systems?

We guess Fisker needs a few more investors before they can afford that.

Click past the jump to read the entire “Customer Town Hall FAQ.”

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Tesla CEO, Elon Musk, Calls Fisker a "Mediocre Product at a High Price;" Henrik Fisker "Delighted"

It was just a matter of time before Tesla and Fisker had to duke it out for a second time – the first coming in a Fisker-won court battle. This time around, it was Tesla CEO, Elon Musk, that decided to drop the gloves and poke Fisker for a fight. In an interview with Automobile Magazine, Musk said “It’s a mediocre product at a high price,” when talking about the Karma. He also said that “[Fisker] thinks the most important thing in the world — or the only important thing in the world — is design, so he outsourced the engineering and manufacturing.”

Musk did, however, pay a much-deserved complement to the Karma, stating that “It looks good” and “Particularly from the side it looks good." That’s definitely a comment that we can all agree with. Even ousted Fisker CEO, Henrik Fisker, stated that he’s “delighted that Elon thinks the Karma is a good-looking car.” Fisker went on to assure us that Tesla and Fisker are not competitors and that they use two different technologies and are going after completely different customers.

We beg to differ with that statement. Yes, you are using different technologies – Tesla’s is far more advanced – but you are competing for the same customers. Any hybrid customer or extended-range EV buyer would be silly not to look into the technology that Tesla has created and anyone that thinks that they are not in competition with one another is a little bit disillusioned.

We think that Musk was a little brash with his statements and would be better off to keep his opinions out of the corporate spotlight, regardless of how true they may be. Then again, the comments are damn funny, regardless of how inappropriate they may have been. Guess we have to give Musk some credit for speaking his mind.

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Justin Bieber's 2012 Fisker Karma all Chromed Out, Literally

Justin Bieber’s 2012 Fisker Karma all Chromed Out, Literally

As much as we try to resist talking about every single celebrity’s car, there are some cases where a celebrity car also happens to be 100% ridiculous. In those cases, well, we just can’t help ourselves. Enter in, Justin Bieber’s 2012 Fisker Karma.

We aren’t reporting on the fact that this teen pop idol is being environmentally friendly, nor that he was handed the keys to this beautiful black Fisker Karma free of charge. Nope, that’s not the story. The story is that this 18-year-old pop sensation turned this beautifully sculpted ECO-supercar into a rolling mirror, literally.

We are cool with a little chrome, but there is a point when it becomes excessive. Mr. Bieber, you hit that point of excess, then broke through the barrier and tossed a live grenade at the remainder of that barrier to make sure it can never be crossed again.

This young man chromed out the entire car, not just a few accents here and there, the e-n-t-i-r-e car. Top to bottom coated in shiny, sunlight-reflecting chrome. Now, if he lived somewhere that the sun wasn’t excruciatingly intense, that might be cool, but this dude lives in California. As you can see from the above video, the sunlight creates a nearly blinding reflection on the car’s surface, which we would assume is illegal.

Um, nope, according to California law, a fully chromed out car is perfectly legal, but those pretty little mood lights under the front bumper are not legal. I remember getting pulled over repeatedly in Pennsylvania for my Camaro’s exhaust being too loud, that monstrosity of a Karma is louder than my Camaro’s exhaust could have ever been.

Hit the jump to see this beautiful machine before Bieber ruined, err, customized it.

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A Parisian's dedication to charging his Fisker Karma

A Parisian’s dedication to charging his Fisker Karma

While the development of charging stations and wireless charging continues on a productive path, some people choose to charge their vehicles in a much more practical - and dedicated - fashion. We received a tip on an owner of a Fisker Karma in Paris that goes to great lengths - literally - to charge his hybrid sedan.

In the 16th District of Paris in "Place d’iena," where homes sell for about $3 million, a reader was able to take a picture of this Fisker Karma with its extension cord snaked out of its window. The extension cord was then stretched up to the owner’s window and undoubtedly plugged in to charge. As if that’s not ballsy enough in a neighborhood where thieves probably salivate at the opportunity of someone slipping up in their defenses, the owner left the car there overnight! This guy must really want to make sure his car is charged before going to work in the morning.

As a refresher, the Fisker Karma is a plug-in hybrid that uses a lithium-ion battery pack to power two 200+ hp electric motors for about 50 miles. Once the juice runs out of the batteries, a GM-sourced 2.0-liter gas engine producing 260 hp generates the electricity needed to power the sedan. Fisker says the Karma makes the 0 to 60 mph sprint in less than 6 seconds and can hit a top speed of more than 125 mph.

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